BOOKING PROCESS

Insurance

• How can I book the Health Insurance and later claim my refund?
• I have my own insurance and I want to claim it. What should I do?

Cancellation

• What is your cancellation process?

Trip/Activity/Name Changes

• I put wrong details of my name, birthday, phone number etc. How can I change them?
• Can I sell the trip to another person and make a name change?

Activities Booking

• How can I book the extra activities after booking the main trip? (online/at destination)
• Tell me all about Activities!

Payment/Refunds

• Card payment error, what should I do?
• I already made the bank transfer. Why is my order status still pending?
• Can I change from bank transfer to card payment after booking my trip?
• I want to pay by Bank transfer.

Other Questions

• I cannot find my order!
• Tell me about ESNcard!
• My friends have booked a different trip group on the same day. Can I travel with them?
• Trip sold out! What can I do?
• Do you only offer trips for students? What types of trip do you have?
• Can I get discount if I don't use the transportation/accommodation/guide service?