Refund

Sofia Abascal Fonseca

12 October 2023 21:00

Hi, 

I have sent you an email today asking for a refund for the Lapland trip. I would like to know if it is going to be possible or not.

Thank you.

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  Nicola Vähätalo

  13 October 2023 07:11

  Hi Sofia Abascal Fonseca,
  
  We aim to answer the tickets within 2 busniess days (not on week-ends and Finnish national holidays). Anyway, no worries, if you sent the email today, yes, the cancellation is possible.
  The fee depends if you selected the standard or flexible fee option (you can see it on your order) and it is based on the days remaining before the trip departure on the day we receive your email; I see your first email was sent on Tuesday. We will count fee based on your Tuesday initial email.
  
  With best regards,
  Nicola
  team timetravels

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